You can choose the terms which regulates if you will pay a guest back or not for cancellation. There are 4 levels to choose from:
New! Light: Full refund up to 24h prior to arrival, except booking fees.
Moderate: Full refund up to 7 days prior to arrival, except booking fees.
Strict: 50% refund up to 7 days prior to arrival, except booking fees.
Very Strict: 50% refund up to 30 days prior to arrival, except booking fees.
No Refund: 0% refund, payment upfront.
Read more here.
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