FAQ for Guests

Contact

• Can I contact the Host directly?

Privacy

• Why should I connect my account with Google?
• Why should I connect my account with Facebook?

Account & Profile

• Why do I need an Inbox on my account when you have my email?
• How do I change my contact information?
• How do I reset my password?
• What is "Dashboard"?
• Why do I need an account?
• How do I create an account?

Miscellaneous

• What makes Handiscover different from other booking sites?

Review

• Reviewing

Payments for guests

• What is cleaning fee?
• Is it safe to use Handiscover?
• How do deposits work? (if there are any?)
• What is service fee and why do I pay it?
• How do I use a coupon code?
• Can I pay with a different currency as a Guest?
See all 7 articles

Mobility

• ★ How accessible is a listing?
• How can I tell how accessible an accommodation is?
• How do you determine the accessibility of a listing?
• How accessible is the surroundings of each listing?
• How can I see if a listing has roll-in showers?

Listings

• How can I tell if a listing is pet friendly?
• What does cleaning fee mean?
• Can the host help me with finding transportation to the listing?
• Does Handiscover or the host set the price for the listing?
• What is Mapillary?
• What does rate mean? Is it lowest rate or highest or average?
See all 9 articles

Getting started as a Guest

• How do I ask a host a question without booking?
• What does check-in and check-out mean?
• How can I tell how accessible an accommodation is?
• How do I know if a listing is available?
• How do I make a Direct Booking on Handiscover?
• What does check-in and check out mean?
See all 8 articles